HSV Resident Information

HSV - Resident Information

For all the information you need throughout your time in residences!   Bookmark this page (Ctrl-D)

Important Site Information
Fire Safety Information
Connect to Eduroam* & the Gaming Network** - The University Wi-Fi
Don't forget to complete your room inventory within 7 days of arriving
Residents' Handbook - Hendrefoelan Student Village
(8) HSV Parking Permit Application
LaundryView run by the Student Union
Traveline Bus Information
(5) Condensation & Mold  ‌

Eduroam* - This is the University Academic Wireless Network and supports a wide range of devices, and should be used for everything except gaming devices and internet-of-things styled devices.

SwanseaUni-Play** - Play network for games consoles, Wi-Fi devices such as Amazon Echo/Dot etc. This network does not have the security features of Eduroam, and is aimed at gaming and internet-of-things devices. It uses the same level of security as a home network with a shared password

Address / Postcodes

Your address is your Site Code, flat number, room number. E.g. if you are HSV234/07 is Hendrefoelan Flat 234, Room 7, (See Tenancy Agreement sent to you for details). The flat number does not relate to floor number.

Hendrefoelan Student Village

Flat/House No:Postcode
68 - 77 SA2 7PZ
80 - 135 SA2 7QG
136 - 165 SA2 7QL
166 - 195 SA2 7QN
196 - 233 SA2 7QW

Where do I collect my Post?

The reception will sign for any mail/parcels and will send an email sent to your student account to let you know. You should bring with you proof of identity (your student ID card) when you come to collect your parcel. 

Reception is located in House 40 next to the Spar Shop. 

For information on addressing UK & International, your mail see:  Royal Mail Guide Addressing Your Mail.

Advice on delivery in the UK see: Royal Mail Top Tips for Sending Mail 

Moving or Departing??

Don’t forget when you move to redirect your mail and update your Intranet AccountSeeRedirecting your mail for more information.

Need to report a repair?

To report a repair you will need to click here

Once a repair is reported:

  • You are granting access to staff to respond to the issue.  
  • You do not need to present for the staff to access the area.
  • If you do not want staff to access the area without you being present you must state this at the time of making the request. 

If the repair is Urgent please call: Telephone No: +44 (0) 1792 295583 or call into the 

Reception Office - Located in House 40

Reception Office Hours:

Monday to Friday 09:00am to 8:00pm

Accommodation Issues

Accommodation Issues?

If you have any issue whilst in our accommodation, there is always someone you can talk to who can offer help, advice or support.  

In the first instance, speak to your: Residence Life Coordinator or Residence Manager.

Your ResNet Coordinator runs weekly surgeries for you to call in for a chat about things.

Student Village Reception House 40 Monday 2:00pm 3:00pm
Singelton Park Preseli Reception Tuesday 2:00pm 3:00pm
Bay Campus Tower Reception Wednesday 3:00pm 4:00pm


Transfer to another room or site?

Before you arrive?

 If it's before you have arrived at your accommodation, please download and return the:  (4) Pre-Arrival Transfer Form

If you have moved in?

Room Swap

We have a Facebook Room Swap page. Post here and you may be able to swap rooms, and the cost is only £5.00. Make sure you state if your flat is: Alcohol-Free, Single Sex or Quiet, Mature area or Postgraduate: See Facebook Room Swaps and complete the form if you find someone that wants to swap rooms with you:  (3) Room Swap Request Form

Request a Transfer

If you are not able to find someone to Swap, you can complete the form below. And if we have any available accommodation, we will transfer you.

  • In the first few weeks of the term, many rooms appear to be available but they are in fact contracted to a student who has arranged a late arrival. 

Due to the numbers of requests at the start of the session, it is unlikely that we will be able to arrange all requests immediately. Where possible, we will try to coordinate moves as quickly as possible.

The transfer list will operate in the following priority order:- 

  • Date of application priority
  • Medical Need/Disability 

You will need to complete:  (1) In-House Transfer Room Request Form

Please be advised that there is a £50.00 administration charge for all successful transfers. 

  • Please check emails regularly. Any updates will be sent to your university email.
  • Please ensure to give as much information as possible for your request in order to offer you the best alternative.
  • The request must be renewed every 14 days or the request will expire.
  • After the offer is made, you will have 3 days to accept it before it is cancelled. 
  • All transfer/room move requests if successful will be charged a £50.00 administration fee.
  • A transfer may not be considered if there is any outstanding debt.

Ending your Studies?

Withdrawing or Suspending Studies?

**If you are withdrawing from university and living in University Accommodation, your financial liability will not end until you have completed the following:

  • Formalities to withdraw/suspend from your department/admissions.
  • Completed a (2) Release From Accommodation Request Form and return it Residential Services.
  • Cleaned and removed all rubbish from your room.
  • Returned ALL keys to the accommodation back to the appropriate site office.


  • A 6-week notice is only applicable to students officially Withdrawing / Suspending studies. 
  • You are able to stay in your room for the 6 weeks notice period.
  • Notice starts the Friday on or after you have returned the form to Residential Services.
  • If you move out of your accommodation and return your keys prior to the 6 weeks notice, we will try to rent the room to a new student. 
  • PLEASE NOTE: Failure to notify Residential Services could result in full liability for the full amount of fees owing.

Want to move out of accommodation?

Want to move out of your accommodation?

You should NOT sign any Tenancy Agreement / Contract without first discussing your case with the accommodation office and formally being released from your contract with the university.

The only other circumstances under which a student may be released from his/her contract before its end date is:

  • When arrangements are made for a new student to take over the let of the room.
  • IF the university is successful in finding a suitable replacement tenant, (who is not currently in university accommodation) to take over the remainder of the contract. A Tenancy Release Fee of £350.00 (2018) will apply.

(2) Release From Accommodation Request Form


Swaps! Where you can buy, sell or advertise to swap anything from text books, fancy dress items or even sell furniture at the end of term: SWAPS

Dual Campus

For 2018 Only Dual Campus Experience

What is the Dual Campus Experience option?

With the introduction of new accommodation at the Bay Campus in we are pleased to be able to offer you accommodation based over 2 sites a fantastic budget option for studying at the Bay Campus:

You will also have included in the cost of the accommodation:

  • Bus Pass (for the 3 Terms) Saving you over £300
  • New bedding Pack – Pillow & Pillowcase, Duvet & Duvet Cover & Bedding Sheet & Towel
  • Kitchen utensils provided. Please see: Unikitout for the Kitchen pack details Packs will be made up to accommodate the number fo students in the flat.
  • £50.00 for moving costs from HSV to the Bay Campus in January.

This is a package price of £4449.00 which is split across the 3 terms to assist in budgeting.

With the Dual Campus Experience, starting in September, your contract will allow you to spend your 1st term based at the off-campus residence site, Hendrefoelan Student Village, standard room, self-catered accommodation.  From the Student Village, there will be frequent bus services taking you directly from the residence site to the Bay Campus and back.

After the completion of your January examinations, you will move to the Bay Campus with your same group of housemates for the remaining 2nd and 3rd terms. Thus giving you not only a reduction in the overall cost of your residence fees but also the great opportunity to spend your spring and summer months by the beach.

DUAL CAMPUS PACKAGE - Please note once you have arrived room moves/transfer request are not available outside of the DUAL CAMPUS OPTION.

Standard then Premium Ensuite Room

This is a package price of £4449.00 which is split across the 3 terms to assist in budgeting and you pay: 

TERM 1 £1557.16 14
TERM 2 £1445.92 13
TERM 3 £1445.92* 13

 Standard then Premium Ensuite Room

TERM 1 £1610.00 14
TERM 2 £1495.00 13
TERM 3 £1495.00* 13

* This is the total cost, however, any Reservation Deposit will be deducted from this amount.

Departure Information

Departure Information

If you are reading this, it's probably because you are getting ready to leave. We really hope that you have enjoyed your time and wish you all the best for the future.

Below are a few pointers to help with your departure. Also, as you are responsible for the condition of your room and communal areas of your floor, flat or house until the end of your contract, we have put together a checklist of things you need to do before you leave.

Don't forget, if you are Withdrawing or Suspending studies, if you leave your accommodation earlier than your contract end date, your contractual or financial commitment will still apply.

Watch our video: 'Moving out Made Easy!'

Click here to answer a few questions about your time in residence.

Departure Checklist

Don’t get charged! To ensure you don’t, follow this simple checklist.

1. Clean the communal areas, such as your kitchen and bathrooms  
2. Remove all your belongings from your accommodation; this includes your room & all communal areas  
3. Lock your bedroom door and shut your window to prevent anyone from accessing your room once you have left  
4. Report any damage  
5. Return any equipment that may have been loaned  
6. Return keys to reception before 10am on the last day of your contract  

Forward your Mail & Storage Information

Don’t forget to forward your mail

If you have mail delivered to your residence address, contact your bank, credit card provider and other relevant parties and notify them of your replacement address. There are plenty of standard template letters on the web to assist you.

Alternatively, you can arrange mail re-direction with Royal Mail.  Full information is available on the Royal Mail website: www.royalmail.com/personal/receiving-mail/redirection. There is a charge for this service.

We hope that you have had an enjoyable year living in residences. 


There are a few storage companies in the area if you need to store your belongings (these companies are just suggestions and are not in any way affiliated with the University):

Storage Companies
Britannia Storage
Swansea Self Storage
Student Storage
One Stop Worldwide

Charity Collections / Donations

Charity collections

There are British Heart Foundation charity banks on:

  • Bay Campus near Dolbardarn residence
  • Singleton Campus in the Preseli car park
  • Hendrefoelan Student Village outside House 40 Reception, near blocks 145 - 150

You can donate your unwanted items, such as clothing, shoes, books, CDs, DVDs, accessories and bric-a-brac.
Food, bedding and electrical items should be taken to residence site receptions for donation.